Shipping policy

Nury Shipping & Delivery Policy

Last updated: 6th October, 2025

1. Order Processing Time

• All orders are processed within 30-60 minutes.

2. Shipping Methods & Carriers

We partner with trusted logistics provider(E-Kart Air) to ensure timely delivery.
We may offer the following shipping modes:

Standard Shipping: 2-4 business days (Pan‑India)

Expedited / Express: 1– 2 business days (select pincodes)

3. Shipping Charges & Free Shipping

• Shipping costs depend on the order weight, dimensions, and destination although, most items have free shipping.
• We may offer flat or weight‑based rates
• If multiple warehouses fulfill your order, shipping may be prorated.

4. Order Tracking

• Once shipped, you will receive a tracking number via email or SMS.
• You can track your shipment through the courier’s website.
• Tracking updates may take up to 24 hours to reflect.

5. Delivery Time & Delays

• Delivery timelines start once the order is dispatched.
• External factors like weather or public holidays can delay delivery.
• For remote or rural areas, delivery may take longer than estimated.

6. Lost, Damaged, or Missing Packages

• Notify us within 7 days if your package is lost, damaged, or incomplete.
• We’ll coordinate with the courier and offer a replacement or refund.
• Keep all packaging and photos for claim verification.

7. Returns & Reverse Shipping

• Return shipping costs may apply unless the return is due to our error.
• For approved returns, a prepaid return label may be provided.
• Refunds or exchanges will be processed after inspection per our Return & Refund Policy.

8. Restricted & Prohibited Items

• Certain products may not be shipped to specific regions due to laws or courier restrictions.
• Orders containing prohibited items will be cancelled and refunded.

9. Policy Changes

• Nury may update this policy periodically.
• Changes take effect immediately upon posting on our website.